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Contact

Chickamauga, Georgia

Email:

redrooffarmrentals@gmail.com

Phone:

423-322-7171

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Questions?

Q: Can I see items in person?

A: You certainly can by sending an email for an appointment. 

Q: What if I don't see what I am looking for?

A: Please send me an email! Inventory changes weekly! Given enough time, I can find just about anything you could think of and in the quantities you would want. I can and do build collections for clients.  Building a specific collection will require the rental fee up front. 

Q:  Why choose this company over other companies?

A:  As a former high school teacher (retired with 24 years of experience), I bring certain skill sets to each event and rental.  Those skills include professionalism, great communication, creativity, attention to detail and organization.  And...I have great inventory! 

Q: Do you offer styling and set up services?

A: Absolutely! That's what I love to do and I'm really good at it! Think of it as a super power.  These services are in addition to the rental fees. The fee for day of styling is a custom package and based on the type and amount of rentals.  This is truly a custom service and can make your event special.  

Q:  What about design services?

A:  If you desire design services, let's chat!  I take on a very limited number of design clients so that I can concentrate on bringing your vision to life.  Design Services begin when you start wedding planning.  I would love to assist you as you nail down those design and decor details.  Design services include but not limited to color selection, ceremony and reception space planning, ceremony and reception decor, signage, table design, floral selections, linens and lounge spaces.  These are the details that will make your wedding unique and reflect you and your partner.  Design fees begin at $900-$1200 depending on the scope of your needs.  

Q:  Do you travel?

A:  Certainly! 

Q: How much is delivery?

A: Delivery depends upon several factors: the number of items rented, the type of vehicles required to deliver items, the number of people required to move items, and of course mileage. Once you have decided upon the items you would like to rent, we can give you an estimate on delivery.

Q: Can I pick up my own items?

A: Yes, although we are experts at delivery and would prefer to deliver large items like sofas. Picking up large furniture will require a covered vehicle (box truck, cargo trailer, camper on truck), tie down straps to hold the items, and blankets for wrapping items. You must provide those things! Let us do the work so you can enjoy your big day!

Q:  Is there a minimum order?

A:  There is no such thing as an order too small.  We may not be able to deliver all orders, but you are certainly welcome to pick items up at our storage facility in Chickamauga. 

Q: Do you require a security/damage deposit?

A: We charge a 30% refundable damage deposit on all rentals to hold your items just for you. Think of it as a retainer.  Loveseats or sofas require a flat $100 deposit. A minimum damage deposit is $25.  It is refundable as long as there is no damage to the rental items. The damage deposit is not refundable if you or your venue cancels the event or cancels any part of the order. When you book an item for a specific date, we make it unavailable to other people.  

Q: How long is the rental period?

A: Typically three days. For example: for a Saturday wedding, we would deliver on Friday and pick up on Sunday. However, we can be flexible on this.

Q: How do I reserve items?

A: Just fill in the contact form above with as much detail as you can.  We will provide you with a price quote, you will pay your damage deposit, sign your contract and you are officially booked. 

Q: May I make payments?

A: Of course. Once the damage deposit is made, you may make payments up until 30 days before your event. Full and final payment is due 30 days before event.

Q: What type of payments do you take?

A: Cash, Venmo, PayPal, credit cards and checks. 

Q: What if something is broken or damaged?

A: Occasionally things are broken, that is part of the business. You will be charged the replacement value (different from the rental value) of the item(s) if it is chipped or broken in the case of china/glassware. Charges will come out of your damage deposit if it is minor. Starting in March of 2021, we will also require a credit card number to cover more extensive damages. Knowing a few factors ahead of time will prevent some damages.  For example, repacking china and glassware correctly and according to instructions, candle wax does not come out of linens, tablecloths should not be used for children tables, no standing on furniture, furniture cannot get wet to name a few. Fabric on furniture is extremely expensive to replace. Depending on how extensive the damage will determine the replacement cost. Guidelines will be included in the contract. We strive to provide the best quality items and in pristine condition.   

Q:  Do you offer refunds?

A:  The damage deposit is non-refundable if you or your venue cancels the event or order for any reason.  You may change or cancel your order up until 30 days for a full refund minus the damage deposit.  Once the final payment is made, there are no refunds.  If items have been specifically sourced, ordered, found and/or prepared just for you, then there are no refunds on those specific items.  You may increase your order after final payment if items are available.  You may not decrease your order after final payment has been made. 

Q:  What happens if it rains?

A:  Rain happens.  Don't let the weather put a damper on your day.  Embrace it for magical photos!  Your order will still be delivered.  It is your or your planners responsibility to have a rain plan in place so that items will not get wet. 

Q  Do you rent items to photographers for photo sessions?

A:  Absolutely! Please call or email for details.  

Q: Can you recommend other vendors? 

A: Absolutely!  I have trusted friendors in all areas of the business (venues, caterers, florists, photographers, cake makers, event planners and coordinators, hair and makeup artists, calligraphers).

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