Q: Can I see items in person?
A: You certainly can by sending an email for an appointment.
Q: What if I don't see what I am looking for?
A: Please send me an email! Inventory changes weekly! Given enough time, I can find just about anything you could think of and in the quantities you would want. I can and do build collections for clients. Building a specific collection will require the rental fee up front.
Q: Do you charge tax?
Q: Do you offer styling and set up services?
A: Absolutely! That's what I love to do. These services are in addition to the rental fees. I can be as hands on or as hands off as you would like.
Q: What about design services?
A: If you desire design services, let's talk! I take on a very limited number of design clients. Design Services begin when you start wedding planning. A good wedding planner is worth the cost and I know many who are very good at what they do. Let me know if you need a recommendation. If you have a planner, then I will be happy to work with that person as you nail down those design details. If you choose not to have a planner, then I can help you with color selection, ceremony and reception spaces, table design and help you choose those details that will make your wedding unique.
Q: How much is delivery?
A: Delivery depends upon several factors: the number of items rented, the type of vehicles required to deliver items, the number of people required to move items, and of course mileage. Once you have decided upon the items you would like to rent, we can give you an estimate on delivery.
Q: Can I pick up my own items?
A: Yes, although we are experts at delivery and would prefer to deliver large items like sofas. Picking up large furniture will require a covered vehicle (box truck, cargo trailer, camper on truck), tie down straps to hold the items, and blankets for wrapping items. You must provide those things! Let us do the work so you can enjoy your big day!
Q: Is there a minimum order?
A: There is no such thing as an order too small. We may not be able to deliver all orders, but you are certainly welcome to pick items up at our storage facility in Chickamauga.
Q: Do you require a security/damage deposit?
A: We charge a 30% refundable damage deposit on all rentals to hold your items just for you. Think of it as a retainer. Loveseats or sofas require a flat $100 deposit. A minimum damage deposit is $25. It is refundable as long as there is no damage to the rental items. The damage deposit is not refundable if you or your venue cancels the event or cancels any part of the order. When you book an item for a specific date, we make it unavailable to other people.
Q: How long is the rental period?
A: Typically three days. For example: for a Saturday wedding, we would deliver on Friday and pick up on Sunday. However, we can be flexible on this.
Q: How do I reserve items?
A: Just send us an email to get started. We will provide you with a price quote, you will pay your damage deposit, and sign a contract.
Q: May I make payments?
A: Of course. Once the damage deposit is made, you may make payments up until 30 days before your event. Full and final payment is due 30 days before event.
Q: What type of payments do you take?
A: Cash, Venmo, PayPal and checks
Q: What if something is broken or damaged?
A: Occasionally things are broken, that is part of the business. You will be charged the replacement value (different from the rental value) of the item(s) if it is chipped or broken in the case of china/glassware. Charges will come out of your damage deposit if it is minor. Starting in March of 2021, we will also require a credit card number to cover more extensive damages. Knowing a few factors ahead of time will prevent some damages. For example, repacking china and glassware correctly and according to instructions, candle wax does not come out of linens, tablecloths should not be used for children tables, no standing on furniture, furniture cannot get wet to name a few. Fabric on furniture is extremely expensive to replace. Depending on how extensive the damage will determine the replacement cost. Guidelines will be included in the contract. We strive to provide the best quality items and in pristine condition. We ask that you respect our items.
Q: Do you offer refunds?
A: The damage deposit is non-refundable if you or your venue cancels the event or order for any reason. The damage deposit is your retainer and it holds items just for you. We make those items unavailable to anyone else. You may change or cancel your order up until 30 days for a full refund minus the damage deposit. Once the final payment is made, there are no refunds. If items have been specifically sourced, ordered, found and/or prepared just for you, then there are no refunds on those specific items. You may increase your order after final payment if items are available. You may not decrease your order after final payment has been made.
Q: What happens if it rains?
A: Rain happens. Don't let the weather put a damper on your day. Embrace it for magical photos! Your order will still be delivered. It is your or your planners responsibility to have a rain plan in place so that items will not get wet.
Q Do you rent items to photographers for photo sessions?
A: Absolutely! Please call or email for details. Due to the increased requests by photographers for our inventory we can no longer provide free items in exchange for professional photographs. We hope that you understand.
Q: Can you recommend other vendors?
A: Absolutely! I have trusted friendors in all areas of the business (venues, caterers, florists, photographers, cake makers, event planners and coordinators, hair and makeup artists, calligraphers).