Q:  What is the best way to inquire about rentals?

A: The best and most efficient method is to fill out the inquiry form on this page.  It is checked daily!  

 

Q: Can I see rental items in person?

A: Certainly, by sending an email for an appointment. However, this is highly dependent upon the time of year.  Our busiest time is March-June and August-November and visits may not always be possible.  We will do our best to accommodate as many requests as we can. 

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Q: What if I don't see what I am looking for?

A: Please send me an email! Inventory changes weekly! Given enough time, I can find just about anything you could think of and in the quantities you would want. I can also refer you to vendors who may have a specialty item that I don't have. ​

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Q: Do you offer styling and set up services?

A: Absolutely! That's what I love to do and I'm really good at it! Think of it as a super power.  These services are in addition to the rental fees. Your investment for day of styling is a custom package based on rental needs and the amount of time required to execute your dream event.

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Q:  What about design services?

A:  If you desire design services, I would love to chat with you!  I take on a limited number of design clients so that I can concentrate on bringing your vision to fruition.  Design Services begin when you start wedding planning.  I can assist you as you choose those design and decor details.  Design services include but not limited to color selection, ceremony and reception space planning, ceremony and reception decor, signage, table design, floral selections, linens and lounge spaces.  Investment in design begins at $850-$2500 depending on the scope of your needs.  The experience, expertise and professionalism we bring to every step of the process will give you confidence to leave the details to us so you can relax and enjoy your celebration without worry.  

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Q:  Do you travel?

A:  Certainly! 

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Q: How much is delivery?

A: Delivery depends upon several factors: the number of items rented, the type of vehicles required to deliver items, the number of people required to move items, and of course mileage. Once you have decided upon the items you would like to rent, we can give you an estimate on delivery.

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Q: Can I pick up my own items?

A: Yes, although we are experts at delivery and would prefer to deliver large items like sofas. Picking up large furniture will require a covered vehicle (box truck, cargo trailer, camper on truck), tie down straps to hold the items, and blankets for wrapping items. You will need to provide those things.  We reserve the right to not let anything leave our warehouse that is not properly transported. 

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Q:  Is there a minimum order?

A:  There is no such thing as an order too small.  We may not be able to deliver all orders, simply because it would not be economical to do so if they are small.  However, you are certainly welcome to pick items up at our warehouse in Chickamauga. 

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Q: Do you require a security/damage deposit?

A: We charge a 30% refundable damage deposit on all rentals to hold your items just for you.   It is refundable as long as there is no damage to the rental items. The damage deposit is not refundable if you or your venue cancels the event or cancels any part of the order.  

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Q: How long is the rental period?

A: Typically three days. For example: for a Saturday wedding, we would deliver on Friday and pick up on Sunday. However, we can be flexible on this.

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Q: How do I reserve items?

A: Just fill in the contact form above with as much detail as you can.  We will provide you with a price quote, you will pay a deposit, sign your contract and you are officially booked.  Please note, that the time between the quote and the deposit is so important.  If you wait beyond the quote expiration date to pay your deposit, then often items will be scooped up by someone else.  

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Q:  When should I reserve items?

A:  It is never too early to reserve the items you want or need.  Many of our items are one of a kind and book over a year in advance. 

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Q: May I make payments?

A: Of course. Once the initial deposit is made, your next payment installment of 50% is due 30 days from deposit payment .  Then you may make payments as often as you like.   Full and final payment is due 30 days before event.​

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Q: What if something is broken or damaged?

A: Occasionally things are broken, that is part of the business. You will be charged the replacement value (different from the rental value) of the item(s) if it is chipped or broken in the case of china/glassware. Charges will come out of your damage deposit if it is minor. If the damage is more significant, then you will be billed for the damages.  Following specific instructions in your contract will alleviate most problems. Guidelines will be included in the contract. We strive to provide the best quality items and in pristine condition to each and every client.   

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Q:  Do you offer refunds?

A:  The damage deposit is the only payment that is refundable following the guidelines mentioned above. No refunds will be issued after each payment installment.  If items have been specifically sourced, ordered, found and/or prepared just for you, then there are no refunds on those items.  You may increase your order after final payment if items are available.  You may not decrease your order after final payment has been made. Date changes are allowed as long as we have that date available at no additional charge. 

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Q:  What happens if it rains?

A:  Rain happens.  Don't let the weather put a damper on your day.  Embrace it for magical photos!  Your order will still be delivered.  It is your or your planners responsibility to have a rain plan in place so that items will not get wet. 

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Q  Do you rent items to photographers for photo sessions?

A:  Absolutely! Please call or email for details.  

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Q: Can you recommend other vendors? 

A: Absolutely!  I have trusted friendors in all areas of the business (venues, caterers, florists, photographers, cake makers, event planners and coordinators, hair and makeup artists, calligraphers). 

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Q:  What is some important advice to clients planning a wedding?

A:  Plan on booking vendors as early as you can!  Insist on contracts and then read them!!! Let me say that again, read your contracts and share that information with your planner.  A wedding planner/coordinator is worth their weight in gold!  No one ever regrets hiring a wedding planner.  Renting is often a better option than buying.   Who wants to sort, wash, dry, iron, pack, store, answer a million questions on facebook marketplace, get ghosted by a buyer, meet in strange places, ship items?  No one!  Rent what you can and the work is done for you.  The cheapest is not always the best option.  You get what you pay for.